UPDATED JULY 2021
Before you step into our salon doors, please familiarise yourself with the Covid-safe experience you will receive at Collections Hair Club, as outlined below. Updated July 2021.
Before Your Visit
TESTING: Our team will undergo regular testing to ensure the ongoing safety of our clients & team members.
By Appointment Only
Entrance to the salon will strictly be by appointment only. If you do not have an appointment scheduled, but would like to purchase any products, please ring ahead where payment will be taken over the phone and your products will be made available for collection outside the salon.
All clients will be sent a health check form via e-mail 24 hours prior to your scheduled appointment.
It is important that this is completed before your appointment.
Please come to your appointment alone.
(If you have a disability, you may be accompanied by your carer.)
When You Arrive
Arrive On Time
Please arrive on time to your appointment and be aware that you will be asked to wait outside, as our waiting area will be closed. If you are running late to your appointment please call ahead so we can try our best to accommodate you, but please be aware that we may have to reschedule your booking and you could be charged for your appointment.
A member of the team will come to collect you when we are ready for you. We will greet you warmly, but without a hug or handshake.
Entering The Salon
You will be asked to sanitise your hands on entry.
You will be asked to handle your own coat / bag.
Where possible we kindly ask that you bring as few items as possible to your appointment.
For Your Safety
For added safety screens have been fitted throughout the salon, including in between styling stations, the backwash area and reception.
Our air conditioning system has been flushed with anti-bacterial agent and filters have been cleaned.
During Your Appointment
Refreshments & Magazines
You will be offered limited beverages whilst in salon and all ‘common touch’ items such as magazines have been removed.
You are welcome to bring your own refreshments and reading material.
PPE & Masks
All guests will be required to wear a face covering for the duration of your visit.
Our team will be wearing appropriate PPE during your appointment and will wash and sanitise their hands before and after each client.
Towels & Gowns
Single-use gowns will be used on all clients. Any non single-use fabrics such as towels will be washed at a minimum of 60 degrees celsius after every use.
Please reschedule your appointment if you are feeling unwell or have been in contact with anyone who has symptoms of COVID-19.
If it has been more than 6 months since your last colour in the salon or if there have been any recent changes to your medical history, you will be required to undergo a patch test at least 48 hours prior to your appointment. Click HERE to read more.
If you wish to tip your stylist by card, this can be done using the thankU app on your smartphone which you can download here. Alternatively, you may bring cash along to your appointment and use our non-contact box, located on the reception desk.
We Want To Hear From You!
If you have any questions about your upcoming appointment then please let us know! Our front of house team are available every day.