The Next Steps – Everything You Need To Know About Reopening

The Roadmap To Reopening Collections Hair Club Salon in Surrey

After the announcement on Monday 22nd February that we will not re-open until the 12th April at the earliest, we are disappointed that we will remain closed for a further 7 weeks. A recent SAGE report revealed that the hairdressing industry contributed to less than 0.05 of the ‘R’ number.

As a business, we have invested thousands to provide a Covid Secure environment to keep our guests and team safe and since re-opening in July, we have had ZERO cases within the salon. We know how keen you will be to book your next appointment and just wanted to outline the next steps we will be taking:

The Next Steps…

1.) Now that we have a date, we will be working with our team to determine a temporary salon rota. This will allow us to accommodate as many guests as possible, whilst adhering to our strict safety measures. As we previously did in July and December, we will not have any set opening hours during our initial return and will do our best to accommodate everyone as soon as we can. Please note that this may mean that your regular stylist may be working different days than previously.

2.) At this time we will not yet be booking any appointments. The government has advised that it will not provide confirmation on our reopening until 7 days before and with this in mind, we will not begin the process of booking appointments until the beginning of April.

3.) Once we are booking appointments, we will firstly be contacting everybody who had an appointment scheduled between 20th December and 11th April, in strict date order.

4.) Once everyone who has missed a scheduled appointment due to the lockdown has been contacted, we will be contacting everybody on our waiting list, in the order the request was received.

5.) If you had an appointment scheduled between 20th December and 11th April or have already requested to be added to our waiting list, there is no need for you to contact us and we will be in touch. If you haven’t and would like to be added to our waiting list, you can do so here.

We cannot wait to see you all again and really do hope this is the last time we have to endure this process.

Ross & Marcello.